With the freedom of expression offered by the internet, it may prove to be difficult to control what other people write or say about your brand or company.To get a good idea of how this freedom of expression can affect your business’ online reputation, just take a look at the following figures. According to a RightNow survey conducted on Australian consumers, 16 percent responded saying that they had terminated deals with businesses and companies based on social media discussions of how they treat their consumers. On the other hand, another 16 percent responded saying that they had conducted business with companies after reading positive online reviews. These figures just make it clear how essential a good online reputation is for effective brand management.
Brand Management: Impact of Online Reputation for Your Business
Regardless of how big your business is, today the internet and search engines have become the most preferred reference tool for people when looking for services or products. People scrounge through online reviews and look for additional information about your brand to ensure that they make the right decision when they do business with you. This makes it all the more important for you to protect your online reputation for effective brand management as part of your online marketing efforts. Overlooking online reputation and brand management can prove to be extremely hazardous for your company. Online negative publicity can in fact ruin a done deal. Also, you must constantly monitor your online brand reputation as information on the internet can be disseminated instantly.
Online Reputation and Brand Management: What it Involves
Here we will take a close look at what all online reputation and brand management involves:
- Raising Online Brand Awareness: Increasing your visibility on the internet as part of your brand management efforts helps to publicise your business online. The goal is to be visible in a number of different contexts on the web. Using your online assets to be visible in various contexts helps to push your brand message through to the target audience and thus create brand awareness and brand equity.
- Managing Online Reputation: Search engine results can say a lot about your brand, your reputation and your company. Your business’ online reputation is no longer just dependent on your website, but rather on what information users see listed about your company when searching for your brand on the internet. With the advent of Web 2.0, consumers today have assumed an active role on the internet, who create, organise and disseminate information through message boards, blogs, social networking sites and by providing service and product reviews. It is important that you prioritise online reputation to effectively deal with such brand management issues. If the consumer has the final word about a negative review and you do not address it, it may actually snowball into a major brand management disaster.
- Online Crisis Management: Crisis, for businesses may be defined as a situation which is threatening the company or could damage reputation, seriously disrupt business or negatively affect the brand value, company profits and share value. Whether the crisis occurs offline or online, the web plays an important role for resolving the situation. Direct intervention may be required at times while in other cases a positive buzz may do the trick. An effective strategy for managing crisis will involve optimising all tools, especially the ones associated with Web2.0.
Online reputation and brand management requires a lot of expertise to be efficiently executed. If you are looking for an efficient online reputation management service, you have come to the right place. Visit www.greenfieldstoolbox.com.au. The Greenfields Toolbox, seamlessly integrates low costs and high quality with strategically relevant services required to make your business an online success.